If you're with us here today you have undoubtedly run into an issue with your infrared heater that you just can’t seem to figure out and want some answers. Don’t worry you’re not alone and this is something you want to make sure you get right.
Luckily for you, most of the time there is a quick and easy solution you can handle yourself. So, lets discuss some of the troubleshooting steps you can take to see if anything is actually wrong with your infrared heater.
* If none of the below are what you are experiencing or don’t solve the problem you should contact the manufacturer for maintenance.
* Try using the buttons on the heater and make sure it is not simply an issue with the remote.
My heater won’t turn on
First and foremost, even though it may seem obvious, is the cord plugged in? If yes you should now check if your heater has a toggle switch. If so, make sure it is on the "I" position and the power button is turned on? Yes, but your heater is still not turning on.
Next, see if your unit has a tip-over sensor. If so, make sure your heater is NOT placed on thick, uneven carpet. It needs to be placed on a solid, flat surface.
If your heater does not have a tip-over sensor, unlike the previous paragraph, a carpeted area will come in handy. The surface still needs to be flat but surfaces that are non-carpeted can act as heat sinks. This will draw all of the heat into the floor and cause the unit to overwork itself and cut off.
Abnormal noise from the fan
Unusual noise coming from your fan could be caused by a foreign object in the fan. All you need to do is clear out the object and it should be back to normal. If this does not work you may need to adjust or lubricate the fan.
My heater continues to run after I turn it off
In this case all you need to do is wait. This is all part of the normal cooling down process. Just wait it out and DO NOT unplug the unit while it is running. The heater should shut down momentarily.
My heater turns itself on and off
This actually means your heater is functioning just as it should. Your heater likely has a thermostat that measures the temperature in the room, see manual to be sure. This function is simply to make sure the room never goes above or below the temperature you have it set on.
My heaters airflow seems diminished
If you are experiencing an issue with the heaters airflow place the unit on a carpeted area or have it elevated a foot or two up off of the floor. Other surfaces can work as a heat sink which will draw all of the heat into the floor. This can cause less heat to come out of the front of the unit.
You will want to unplug the unit from the wall for a full hour. While you are doing that please take the filter out and run it under lukewarm water, use a mild detergent, and make sure that the filter is clean and completely dry before putting the filter back into the unit.
If this doesn't work you may need to see if the heating elements need to be replaced. Also check to see if the heat sensor needs to be replaced as well. You would need to look for any kind of discoloration.
If your heater is still under warranty please do not go inside of the unit. If the basic troubleshooting is not fixing the issue please contact the Manufacturer.
My heater tripped a circuit breaker in my home
A heater is an appliance. It is never recommended to run more than one appliance on the same circuit. So, to fix this all you need to do is make sure the heater is plugged into an outlet that does not share a circuit breaker with any other appliances.
This list of problems and solutions are some of the most common for infrared heaters. Luckily they are all an easy fix you can take care of yourself. And again, if the problem you were experiencing was not on this list or our solutions did not fix the issue you should contact the manufacturer for assistance.